Revolution Motors AutoNet TV

Questions To Ask Your Austin Service Advisor

Posted February 21, 2012 1:34 PM

We find that a lot of Austin service and repair at Revolution Motors are a little tentative when they talk with their automotive advisors. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because cars have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Austin automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Austin. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Austin automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Austin service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Revolution Motors to make an appointment.
809 Capitol Ct
Austin, Texas 78756
(512) 453-5050

Posted in the Service Standards category

What To Do In Case Of An Accident

Posted February 15, 2012 12:44 PM

If you've ever been in a car accident around Austin Texas, even a minor one, you know how upsetting it can be. It's hard to think straight and know what to do.

Let's review what you should do in case of an accident in Austin, Texas:

When an accident occurs, you should always stop. Leaving the scene of an accident is considered a crime in Texas - even if it's not your fault. And hit-and-run penalties are fairly severe, possibly resulting in steep fines, loss of your driver's license or even jail time in our local Austin lockup.

Most states, including Texas require that you try to help someone who is injured by calling for help or performing first aid if you are able.

Warn other Austin motorists by putting out flares, using your flashers or lifting your hood.

Call 911 as soon as possible. Tell the operator if medical or fire help is needed.

Always file a police report. It's tempting to skip this if everything seems to be ok. But without a police report, the other guy can say whatever he wants about the accident later, and you won't have an objective report to help defend yourself.

Discuss the accident only with the police. Emotions are strong after an accident and we naturally want to talk about it – don't. Never admit fault or guilt to anyone including the police officer. Sometimes we may feel at fault, but in the eyes of Texas law, the other guy may be responsible.

Truthfully give the officer the facts: such as "I was going 35 miles per hour" not "I wasn't speeding". Remember, anything you say to the officer or anyone else can be used against you.

Also get the officer's name and badge number and ask where you can get a copy of the accident report.

Get the facts on the driver and owner of the other vehicle:

• Name
• Address
• Phone number
• Date of birth
• Driver's license number and expiration
• Insurance information

Also take down a description of the other vehicle, license plate and vehicle identification number. Most insurance companies don't record license plate numbers, so the VIN number is the best way to track the vehicle.

Ask witnesses, including passengers, to wait for the police. If they can't wait, ask for contact information and request that they write a brief description of what they saw. If someone refuses to leave their name, write down their license plate number so the police can track them down later if necessary.

Always call your insurance agent or your Texas auto insurance company's 800 number.

Call or see your local Austin physician if you think you may have been injured.

We here at Revolution Motors hope that you never have to use this information and wish you happy travels.

Posted in the Windshield Wipers category

Battery Replacement For Your European car

Posted February 7, 2012 12:22 PM

Modern cars and trucks in and around Round Rock run on 12 volt electrical systems. 12 volts is enough to get the job done without having so much power that there is danger of electrocution. But today's vehicles have more electrical components and do-dads than ever before. This really strains your electrical system, making it hard for the battery to keep up. Think about it: electric seats, seat heaters, power locks, windows and sun roofs. And then we have all the power outlets for our cell phones, computers, and DVD players.

We also have navigation systems and powerful stereos. Plus there are all the engine and transmission computers, traction control, stability control, anti-lock brakes, sensors and on and on. Even the security system is running off the battery while the car is turned off.

Fortunately, battery technology has given us resilient batteries that are able to meet these strenuous requirements. But the fact is, batteries just wear out over time. Eventually, every battery gets to the point where it cannot hold enough of a charge to start your car. Sometimes batteries need to be replaced because they have just worn out. Or, in other cases, they have developed a leak and need to be replaced.

Special safety precautions are taken when working with batteries in the shop at Revolution Motors in Austin Texas. These precautions also apply to anyone who is poking around the battery. Batteries contain sulfuric acid that can damage your eyes and burn your skin, so safety glasses and rubber gloves are a must. Be careful to not spill acid on your clothes or the vehicle's paint. Of course, avoid short circuiting the battery as well.

Replacement batteries come in all shapes and sizes. Some cars have limited space that requires a specially shaped battery to fit. Larger engines require more powerful batteries to get them started. If you live in a cold climate you will need a more powerful battery because engines are harder to start when it is cold.

Sometimes there is quite a price range for batteries that will work in a particular car. Think of it as "good", "better" and "best". More expensive batteries have a longer warranty and are guaranteed to last longer. As with most things, paying a little more up front saves money in the long run.

Revolution Motors
809 Capitol Ct
Austin, Texas 78756
(512) 453-5050

Posted in the Parts category

Fuel Saving Tip: Austin Tune Up

Posted February 1, 2012 12:53 PM

Have you ever gone to Austin to listen to an orchestra? The musicians take the stage early and tune their instruments. Each individual instrument must be in tune, but the critical thing is for the entire orchestra to be in tune with each other. That's why they tune up together.

Now this is no surprise; I'm going to relate the orchestra to your car. Your engine has many component systems that each need to be working properly. And the components need to be working in sync, all timed up together in order for the engine to work efficiently.

We call this, (ta-da) a tune-up. When an orchestra's out of tune you get a bad concert. When your vehicle's out of tune you get bad performance and bad fuel economy.

So check your owner's manual for recommended tune-up intervals. Or ask your Austin service advisor at Revolution Motors what he thinks.

...Just be careful not to say you want to make beautiful music together – that kinda makes us uncomfortable.

Posted in the Fuel System category

Are Modern Vehicles Maintenance Free?

Posted January 25, 2012 2:56 PM

In our auto video today we'll be talking with Alan Peterson about myths surrounding automotive maintenance. You can lump these myths into the statement that "modern cars are so reliable, they are virtually maintenance free".

Any good myth has some elements of truth. No offense to Austin Bigfoot fans, but this maintenance-free myth has more evidence than most. If we look at some isolated areas of auto maintenance, we could conclude that maintenance isn't so important. But other areas would just as easily lead you to believe that maintenance is more important than ever.

Here are some examples for our friends in Austin.

• Some cars in Austin no longer require chassis lubrication. They're made with self-lubricating materials and have sealed joints. There's literally is no way to grease those joints.

-Chalk one up for the myth.

On the other side, some vehicles come with sophisticated variable valve timing. A lot of complicated parts up in the valve train that didn't even exist not that many years ago. These parts are very vulnerable to oil sludge.

• So, skipping an oil change here and there could lead to very expensive damage.

-A point to maintenance.

• Electronic ignition has eliminated replacing points.

-Myth gets a point.

• Fuel injectors on direct injection engines are very expensive to replace so one must be sure to get a fuel system cleaning on schedule.

-Point for maintenance.

I think you get the picture. As automotive technology advances, it eliminates or reduces some maintenance requirements. And maintenance becomes more critical for some items. Most others remain very similar to what they've always been.

So the maintenance mindset is still important for car owners in Austin if we want our vehicles to last a long time. The checklist may change over time, but there'll always be a check list.

Let me mention a couple of items on modern vehicles that folks need to be aware of. One of the most of the most important is timing belt replacement. Used to be that all engines had timing chains – you know, metal chains. They rarely broke.

It's cheaper to make engines with timing belts rather than chains, so replacing the timing belt is on most engines' maintenance list. The money the manufacturer saves by using a belt is more than off-set by what the vehicle owner has to pay to replace the belt. And it's a drop in the bucket compared to the cost of repairing the damage if the timing belt breaks.

So make sure you know when your timing belt needs to be replaced. You don't want to miss that. If you have 60,000 miles or more, break out your owner's manual or ask your Austin service advisor at Revolution Motors to check on the recommendation right away.

Another is sealed wheel bearing assemblies on some vehicles. As you might have guessed, it's cheaper to make a sealed unit than one that has access to inspect or service the wheel bearings. The problem is that when the bearings fail, you have to replace the entire unit, not just the bearings. That'll cost 5 or 6 times as much.

For our friends in Austin, we hope this has underscored the importance of knowing and following your maintenance schedule. Come in and see us at Revolution Motors. You'll find us at 809 Capitol Ct in Austin, Texas 78756. Just give us a call at (512) 453-5050.

Posted in the Maintenance category

Automobile Fluids For Your European car

Posted January 19, 2012 9:25 AM

If you've walked through the automotive fluids of an auto parts store in Austin, you'll know how overwhelming the sheer number of products available can be. How do you know what's right for your vehicle?

As you know, these fluids all serve a function in making your car run as you drive around the Austin area. Your vehicle manufacturer has specified a particular type of fluid for every system from the motor, to the cooling system, brake fluid and so on. When you realize that not every variation is applicable to your vehicle, the task becomes more manageable.

First let's talk about why there are so many varieties. Starting with motor oil, we see that manufacturers match the properties of a particular weight or type of oil with the design needs of the engine. For example, engines with sophisticated valve trains often require a thinner weight of oil.

Some vehicles around Austin come from the factory filled with synthetic oil and the recommendation to use it for life. The safe bet is to always use what the factory recommends. The recommendation is what's been proven to work in function and durability tests. The recommended oil is also a factor in determining oil change interval schedules.

A good quality oil has more additives that are engineered to clean and protect the engine. They cost a bit more, but are worth the extra protection. If you buy budget oil, you might want to consider shortening your oil change interval.

Sometimes fluids are developed specifically to meet the needs of a particular family of engines. An example would be coolant. Because of the different materials used to build the cooling system, the coolant has to be formulated to protect those parts, which vary from manufacturer to manufacturer, from corrosion. We've seen special coolant in Austin for General Motors, Volkswagen, Chrysler and others.

The same is true of transmission fluid and brake fluid in recent years.

The really good news is that your Austin service center has databases that tell them the recommended fluids for your vehicle. This takes all the guess work out. If you have some special needs, like a higher mileage engine or want enhanced performance, ask your service advisor for upgrades or additives that'll meet your needs while being consistent with the manufacturer's recommendations.

Of course, your full-service oil change will top off your fluids. But it's a good idea to have some of everything at home in case you need to top something off yourself or to take on a trip. Ask your Austin service advisor at Revolution Motors or check your owner's manual for fluid specifications.

It's important to know that there are national warranty laws that say that a manufacturer cannot require you to use their brand of fluid to maintain your warranty. That said, there are two things that may affect your warranty.

Using the wrong type of fluid may void the warranty. Going back to radiator coolant, the correct type protects against corrosion and the wrong type will not. So it's important to be right.

Also some warranty protections are conditioned on taking care of scheduled preventive maintenance. Please review your warranty if you have questions.

Posted in the Fluids category

Technician Training at Revolution Motors

Posted January 10, 2012 11:42 AM

Your car is important to you and keeping it running is vital to your Austin lifestyle. That's why you should have it serviced regularly at Revolution Motors. And even though it may just be routine maintenance, you want it done right.

It's also very important to your Austin service center to keep you happy and on the road. You might be surprised at the amount of money our Austin service center spends every year to make sure our technicians are properly trained.

Revolution Motors offers a variety of car care services to many kinds of vehicles. We need to be up to date on the latest techniques and parts so that they can care for your car properly. Our Austin centers subscribe to data services that list the high quality parts and fluids recommended by your manufacturer.

And each service has a checklist of standard procedures. Revolution Motors technicians follow these procedures so they can safely deliver a consistent level of high-quality service.

Some services require the use of specialized equipment. Revolution Motors technicians are trained extensively on this equipment so that they can service your car quickly and efficiently.

Classroom, video and hands-on training is provided by the company and outside trainers. It's not only important that service technicians be able to perform a given task, they also need to be thoroughly trained in inspection and diagnostic techniques. One of the great services they perform is to spot potential problems before they become serious.

The automotive service industry has standards for classifying and communicating problems to customers. For example, it's one thing to learn that your manufacturer recommends that you change your serpentine belt every 30,000 miles and another to learn that the belt is on the verge of failure. These standards help you understand the urgency of recommendations, letting you make better service decisions.

You may be interested to know that service technicians are trained in compliance with federal and local Austin laws and regulations, including environmental regulations regarding the disposal of used parts and fluids.

It's the goal of our Austin service center to provide fast, courteous service. You should feel free to ask your technician or one of the managers about your service or for more information about their recommendations.

Well-trained service providers, established procedures, industry standards, and, of course, AutoNetTV, combine to give you the best service experience possible.

Posted in the Maintenance category

Austin Customer Detective Work

Posted January 6, 2012 3:02 PM

One might say the most challenging part of being an automotive service technician at Revolution Motors in Austin TX is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we'll call Customer Detective Work – that is helping your Austin TX technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to Revolution Motors and your car is making a funny sound.

• Q: Where's the sound?
• A: Around the right front wheel.


• Q: What kind of sound?
• A: Kind of a clunk, clunk sound.


• Q: When do you hear the sound?
• A: When I turn and accelerate.


• Q: Right and left? Forwards and back?…

Do you see where we're going? You're gathering additional information to help your Austin TX technician know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise".

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying "it's leaking", tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like 'the car is stalling or sputtering' are often very hard to diagnose because they're intermittent. They may not happen every time you drive and usually aren't happening when you actually bring the car in. So, it is a big help for you to describe what's happening in as much detail as possible.

Your Austin TX technician at Revolution Motors will need to be able to duplicate the problem if possible so he needs to know details, like 'it stalls after it's been driven for about 20 minutes and I go over 50 miles an hour'.

If the tech can experience the problem personally, he's better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

Posted in the Service Standards category

Keep Your Cool In Austin: Air Conditioning Service

Posted December 27, 2011 1:42 PM

Most Austin drivers wait for their air conditioning to fail before they service it at Revolution Motors. That’s because many Austin and Austin motorists don't really understand that automotive air conditioners need periodic service. Let me share some of the reasons why they fail.

First, like every machine, the car air conditioner parts need lubrication. The lubricant is actually mixed in with the refrigerant (that’s the stuff that makes the air cool). So sometimes, even though the air conditioner is still making cool air, the oil that lubricates the parts has just been used up: and unlubricated parts can fail in all TX cars.

Now here’s a tip for Austin drivers: You should run your air conditioner every so often during TX winters. This circulates the lubricant to help keep the seals from drying out.

The air conditioner actually removes some of the moisture in the air. So if you have trouble with fogging on your windshield during TX winters or during a rain storm, running the A/C on the defrost setting should help. Now on some Austin cars you can’t run the A/C at the same time as the defroster. Don’t ask me why, but I suspect lawyers were involved.

Also, air and water can get into the A/C system. That can reduce the efficiency of the system and also lead to corrosion that causes damage. Austin drivers should periodically purge the system and replace the refrigerant to clear out the air and water.

Austin drivers should be aware of early warning signs of trouble: One might be that the air’s not as cold as it used to be. You may hear an unusual noise when the A/C cycles on. Those are signs to get your vehicle into Revolution Motors in Austin before the damage gets worse.

So following the recommended service intervals in your car owner’s manual can help prevent mechanical failure of your air conditioning system. You’re A/C system contains some expensive components like the compressor, condenser, dryer, etc. Anything Austin and Austin car owners can do to lengthen the life of their A/C is well worth it.

Posted in the Air Conditioning category

Handling Distractions While Driving Around Austin

Posted December 21, 2011 1:49 PM

We've all seen people do crazy things while driving to or from Austin. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. All of these are an accident waiting to happen.

The truth is everyone in Austin TX is distracted when we drive. Traffic, road construction and other things outside the car are beyond our control. But the distractions inside our car are things we can often control.

Here's some things that'll give you more control in your car, and help keep your attention on the roads around Austin TX.

• Drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player.
• Drivers who are 20 to 29 are more distracted by passengers in the car, including small children.
• And those over age 65 tend to be more distracted by objects or events that are outside of the vehicle.

Other factors like fatigue, stress and lack of sleep make it harder to pay attention to driving – no matter what age we are. People are also distracted by thinking about relationships, family issues, money and bills. So what can we do to manage these distractions? Well, the first thing is to eliminate as many as we can.

When you get in your car, make sure you're belted in; that the seats, steering wheel and mirrors are adjusted; and your radio or CD player is ready.

Secure any loose objects in the car that can fall on the floor and interfere with your driving.

If you have a drink, make sure it's spill-proof and put in a cup holder. Pets should also be contained.

If you're riding with kids, make sure they're wearing seat belts or secured in safety seats. You may want to give em some distractions to keep them quiet and sitting in their seats. Don't get involved in their arguments while you're driving. Pull over if you need to find a toy or break up a fight.

If you eat while driving, keep it to simple finger foods that aren't messy.

Learning your car's controls before you drive is another way to improve your safety. Know how to work the radio by touch. The same goes for heating and air conditioning controls.

If you have to use a cell phone, a hands-free system is best. But remember, the biggest cell phone distraction isn't the phone itself – it's the conversation. Keep conversations brief and light, or pull over if you can. Your reaction time is much slower when talking and driving, so allow more space between you and the car ahead of you. Know your local laws – it may be illegal to be on the phone or text in the Austin TX area.

And if you really think you have to shave, change your clothes or put on make-up while driving – you're wrong. Just start getting ready earlier so you have enough time to finish those things before you drive into Austin TX.

Revolution Motors
809 Capitol Ct
Austin, TX 5050
5124535050

Remember, driving is probably the most dangerous thing you'll do all day – so don't make it any worse. Use these tips to keep you and your loved ones safer behind the wheel.

Posted in the Service Standards category

Shop Information

809 Capitol Court
Austin, TX 78756

Get Directions

(512) 453-5050

Hours of Operation:
M-F: 8am - 6pm